Returns, Refund and Exchange
If you are not satisfied with your purchase, you may be eligible for a refund provided that all returned items must be in brand-new condition, unused and with original tags and packaging.
Our policy lasts for 30 days only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
These are certain situations where only refunds are granted: (if applicable)
1. If you have received a wrong item
You can either return the item for a full refund or exchange it for the correct item. Please note that Customer Service has to confirm your eligibility for the exchange or refund before sending back the items. You have strictly 7 days after receiving your order to contact Customer Service and request for a return or exchange.
2. If you have received an item in the wrong color
You are eligible for a full refund after Customer Service confirms you have received the wrong color. Please take note that the actual color of the item is provided under the product description so supposed color differences due to the display settings of your computer monitor are not valid reason for a refund.
3. If an item is missing from your order
Please inform Customer Service immediately about any item(s) missing in your order. Once we have confirmed that an item was indeed missing, we will offer a full refund of the item price and shipping fee or we can also process a new one for you on your next order.
4. If your package is lost during shipping
Please inform Customer Service if you didn’t receive your package. Once we have established with the courier that your package is indeed lost, we will offer a refund or resend the items.
5. If we shipped you a defective or damaged item
You are eligible for a full refund or exchange. When requesting for a refund, please be ready to provide Customer Service with photographs clearly showing the problem with the item and its tracking number as soon as possible. You also have the option of opening the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. GoPrintee will then ship you a new item on your next order or process a refund for you.
6. For international clients
GoPrintee will refund the amount to your Paypal account. Kindly send us an email thru [email protected] and we will refund the payment immediately. For customers residing in the Philippines, bank transfer via BPI is the only refund method available. Please contact live support for more information.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Suite #201 Torre Venezia Suites 170 Timog Avenue, Quezon City, 1103, Philippines.
To return your product, you should mail your product to: Suite #201 Torre Venezia Suites 170 Timog Avenue, Quezon City, 1103, Philippines.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions and Contact Information
If you have any questions on how to return your item to us, feel free to contact us.
e. [email protected]
m. (63) 927.424.7730 / (63) 917.527.4639
a. Suite #201 Torre Venezia Suites 170 Timog Avenue, Quezon City 1103, Philippines
This document was last updated on July 29, 2017