Frequently Asked Questions

 

How can I check the status of my order?

As a member, you can view the status of your order by going to “My Account” on the top right hand corner.

As a guest, you can track your order by referring to the tracking number sent to your email, which is sent 1-2 business days after placing your order. If you would like a status update before you receive your tracking number, feel free to contact our support at [email protected].

How long is the processing time on each order?

Processing of orders takes 1-2 business days, while delivery takes 3-5 business days.

Can I place bulk orders?

Yes, but it is considered a special order. Feel free to send us a message for inquiries. We offer special discounts for bulk orders.

How do I change my order?

Your order cannot be changed once it has been processed.

For any concerns regarding your placed orders, please contact our Customer Support

How will I know if my order/s has been processed?

Go to “My Account” on the upper right hand corner and go to “Orders” page.

What if my order turns out to be out of stock?

If your item is not available, our Customer Support Representative will contact you right away. You can replace your order with another item with the same price of the previously ordered item, or you can ask for a refund (For more information see Return Policy).

Can I ask for a refund?

Yes, if your item is valid for a refund. Please see Return Policy for more information.

How will I know if my order has been shipped?

You will receive an email notification once your item/s have been shipped.

How can I get a tracking number?

You will be receive an email notification containing your tracking number 1-3 days upon confirmation of your orders.

When will the out of stock items be restocked?

We do not restock items to preserve the novelty of our items.

How long should I wait for my package to be delivered?

The delivery time will depend on the shipping service provider.

  • DPEX 5-6 business days.
  • DHL 3-4 business days.
  • EMS 7-10 business days.

Is there a minimum quantity required?

For custom designed apparels the minimum quantity is 50pcs.

There’s no minimum quantity required for retailed items.

How can I order? Can you assist me?

If your are having problems placing an order, feel free to contact our live chat support for assistance.

Can I pick up my orders from your office or schedule a meet up?

Unfortunately, no. All orders are shipped to our customers.

Do you have a physical store?

As of the moment, GoPrintee is exclusively an online shop. But, soon we will put up a physical store where you can visit and purchase items.

Do you accept wholesale resellers?

Yes. To know more, please visit this link

Where are your items from?

Our items are all handcrafted here in the Philippines.

What if the item I received is damaged?

Please contact our Customer Support regarding your concern. GoPrintee will have your item/s replaced. Please see Return Policy for more information.

How can I pay for my order? What are your payment options?

GoPrintee accepts credit card payments via PayPal or direct bank transfer.

 

Questions and Contact Information

If you have any questions on how to return your item to us, feel free to contact us.

e. goprinte[email protected]
m. (63) 927.424.7730 / (63) 917.527.4639
a. Suite #201 Torre Venezia Suites 170 Timog Avenue, Quezon City 1103, Philippines

This document was last updated on July 29, 2017